A user leaves his opinion on Google, he is condemned to pay a colossal sum

This is an isolated case that could become new case law in this area. This story reported to us by the regional daily Le Courrier picard is that of a very angry person after a story that happened at the end of 2021.

Opinions that do not pass

On the web, a user left a review on Google about a notary he had dealings with. Thus, the search engine makes it easy to leave an opinion on a business or a professional, with a star system and a box to give an opinion. The 45-year-old man will be very critical and leave two acid messages: “A notary who does not deserve to be known” and even: “Notary swindler. A shame to have that in France. »

The targeted professional, an Amiens, quickly spotted the notice on Google in December 2021. As the man left his name, going back to him is quite simple. According to The Picard Courier, she initiated direct citation proceedings against him for defamation. The man appeared on Thursday June 2, 2022 before the court in Amiens. If he was not present at the hearing, the lawyer for the notary said more about his recriminations which relate to a project to transfer a commercial lease.

Notable consequences

According to the plaintiff’s lawyer, the case concerned a change of activities in a premises but he needed the approval of the owner and the case did not go as he wanted. He would have “decided that the notary was responsible”. Believing that “the slightest opinion can have significant consequences” all “in a very competitive field”, the notary wanted, through her lawyer, 15,000 euros in damages.

The prosecution had recognized the offensive dimension of the opinion posted on Google and had requested a suspended fine of 800 euros. In the end, he only received a suspended fine of 500 euros but must pay the sum of 1,800 euros, 1,000 euros for damages, and 800 euros for legal costs. What to make him think!

Google: digital reputation an important issue

Today, many consumers look on social networks and platforms to make up their mind before making a purchase. This is the case with restaurants. And the war is raging. Any consumer can take the time and leave a positive or negative review. This system has become so important that some do not hesitate to call on specialized companies abroad to put several positive opinions on a place. The consequences are quickly felt because attendance can jump after several positive reviews.

Hotels also matter a lot for platforms like Tripadvisor like their reputation. Thus, some hotels have hundreds or even thousands of reviews. And anything can happen there, the bed, the swimming pool, the quality of the service. The slightest misstep can enrage a customer and then ruin an establishment’s reputation. Moreover, more and more hotels and restaurants are hiring people in charge of digital marketing. They need to respond to customers on social media and avoid bad buzz. An incident in a place can quickly degenerate.

Today, everyone notes and is noted. Thus, when taking a VTC, the customer can rate the service and quality of the vehicle. The driver can also note the behavior of the customer. It’s the same for delivery people like Uber Eats or Flickr who can deliver groceries and food products. Online commerce has exploded with the various confinements. French men and women have changed their habits and are increasingly ordering food and clothing online. Many households are now suffering from rising prices.

In the weeks and months to come, Objeko will be sure to tell you about the news about your daily life.

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